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1. Why is my bill higher than normal?

Please check for any leaks in faucets, toilets, water softeners, etc. You may also contact the Water Billing Office at 618-667-9924 Ext. 2 to request a crew member perform a check for leaks on your property.

2. How do I set-up water and sewer service?

To set-up new water and sewer service, please come into City Hall to the Water Billing Office. Please provide the full name of the responsible party, full address of the property, phone number and the date service is to begin. For those who will be renting an apartment or house, a inspection of the property must be completed and a occupancy permit form providing the name of the responsible party, full address of the rental property, phone number and a $50.00 deposit. For those who are leasing or renting a business property, please provide the name of responsible party, full address of property, phone number and a $100.00 deposit.

3. Is there a water deposit required for new water service?

There is a $50.00 deposit required for apartment and home rental. There is a $100.00 deposit required for business property rental or lease.

4. When is my water and sewer bill due?

The water and sewer bill is due on the 15th of each month. This may be paid via mail, in person at the Water Billing Office, through auto-pay or on-line at: https://www.paymentservicenetwork.com/AuthName.aspx?AccId=RT18643. To set-up auto-pay, please contact the Water Billing Office at 618-667-9924 Ext.2 to request a form.

5. Can I pay my water & sewer bill with a credit card?

Water and sewer bills may be paid with credit card by visiting: https://www.paymentservicenetwork.com/AuthName.aspx?AccId=RT18643      (Note: there is a $2.00 fee for paying with this method.  If you would like to learn about automatic payment through the water department without a fee - call (618) 667-9924 ext. 2 to request a form.)

6. Can I make a water and sewer bill payment over the phone?

Water and sewer payments cannot be paid by phone. You can pay on-line by visiting our website @ www.troyil.us and clicking the on-line bill pay or in person at the Troy Municipal Building 116 E. Market Street, Troy, IL. A drop box is available to the left of the entrance doors of the parking lot or at the clerks window.

7. How can I request a re-read or leak check?

Please call the Water Billing Office at 618-667-9924 Ext. 2 during regular business hours to request a meter re-read or for a crew member to perform a leak check on your property.

8. If I have a water leak, who is responsible for making the necessary repairs?

For any water leaks within the structure, or on the property in lines running from the water meter to the property, it the is responsibility of the homeowner to make repairs. For any water leaks in lines before the meter, the City is responsible for repairs. Please call the Water Billing Office at 618-667-9924 Ext 2 during regular business hours to request a leak check.

9. Who do I call to set-up trash collection service?

Please call Republic Services at 618-656-6883 to set-up new, or change trash collection service.